1. Acceptance of Terms
By accessing, browsing, or using BuffMe.gg (the "Platform"), operated by Catchybara LLC ("Company," "we," "us," or "our"), you ("User," "you," or "your") acknowledge that you have read, understood, and agree to be bound by these Terms of Service ("Terms") and our Privacy Policy. If you do not agree to these Terms, you must not access or use the Platform.
These Terms constitute a legally binding agreement between you and Catchybara LLC. Your continued use of the Platform after any modifications to these Terms constitutes acceptance of such modifications. We reserve the right to update these Terms at any time, and we will notify you of material changes by posting the revised Terms on the Platform with an updated "Last Updated" date.
2. Eligibility and Age Requirement
You must be at least 13 years of age to create an account and use the Platform. If you are between the ages of 13 and 18 (or the age of majority in your jurisdiction), you may only use the Platform with the consent and supervision of a parent or legal guardian who agrees to be bound by these Terms.
By creating an account, you represent and warrant that: (a) you meet the minimum age requirement; (b) all registration information you provide is truthful and accurate; (c) you will maintain the accuracy of such information; and (d) your use of the Platform does not violate any applicable law or regulation.
We reserve the right to request proof of age at any time and to suspend or terminate accounts that we reasonably believe violate this age requirement.
3. Account Registration and Responsibilities
To access certain features of the Platform, you must register for an account. When registering, you agree to: (a) provide accurate, current, and complete information; (b) maintain and update your information to keep it accurate and current; (c) maintain the confidentiality of your login credentials; (d) accept responsibility for all activities that occur under your account; and (e) notify us immediately of any unauthorized use of your account.
You may register as a Player, a Pro Coach ("Pro"), or a Win Buddy ("Buddy"). Each account type is subject to its own specific requirements and obligations as described in these Terms. You may only maintain one active account on the Platform. Creating multiple accounts, sharing accounts, or transferring accounts without our written permission is prohibited and may result in termination of all associated accounts.
We reserve the right to refuse registration, suspend, or terminate any account at our sole discretion, with or without cause, and with or without prior notice.
4. Pro Coach and Win Buddy Obligations
Users who register as Pro Coaches or Win Buddies are subject to additional requirements:
Verification: Pros and Buddies must complete our verification process, which may include identity verification, game account linking, and rank verification. You agree to provide truthful information during verification, and any misrepresentation may result in immediate account termination.
Contractor Agreement: Pros and Buddies are independent contractors, not employees of Catchybara LLC. By registering as a Pro or Buddy, you agree to sign and adhere to our Independent Contractor Agreement, which governs the terms of your service provision on the Platform.
Service Standards: Pros and Buddies must: (a) maintain the skill level and rank represented on their profile; (b) provide sessions in a professional and respectful manner; (c) join sessions on time and fulfill the agreed-upon session parameters; (d) comply with all applicable tax obligations related to income earned through the Platform; and (e) not solicit users to conduct transactions outside the Platform.
Platform Fees: The Platform charges a service fee on completed sessions. The current fee structure is 10% for Pro Coaches and 20% for Win Buddies. We reserve the right to modify these fees with reasonable notice.
5. Tips and Gratuities
The Platform permits Players to send tips or gratuities to Pro Coaches and Win Buddies as a voluntary acknowledgement of service. Tips are processed in USD via Stripe and added to the recipient's in-platform USD balance.
(a) Tips are voluntary and do not entitle the recipient to any specific level of service or outcome;
(b) Platform commission rates do not apply to tips — the recipient receives 100% of the tip amount;
(c) Tips are subject to the same cash-out terms, anti-fraud measures, and chargeback protections that govern session earnings (see Section 10);
(d) Self-Dealing Prohibition: You are prohibited from sending tips between accounts you own or control, or from colluding with another user to send tips that you will receive a portion of, for the purpose of extracting cash value or circumventing Platform fees. This includes using alternate accounts, accounts belonging to family members or associates acting on your behalf, or any other similar scheme. Violation results in immediate permanent ban of all associated accounts and forfeiture of all USD balances;
(e) Anti-Fraud Measures: We may restrict tipping between accounts sharing the same device, IP address, or payment method; we may apply tip limits to accounts less than thirty (30) days old; concentrated tipping patterns to a single recipient may trigger review; and identity verification via Stripe Connect KYC is required before any cash-out. We reserve the right to suspend accounts and withhold payouts pending fraud investigation;
(f) Chargebacks: If a Player initiates a chargeback on a tip, the corresponding tip amount will be deducted from the recipient's USD balance. If the balance is insufficient, the deficit may be carried forward against future earnings.
6. Session Policies
Booking: Sessions are booked through the Platform and paid in USD via Stripe. When a session is booked, the payment is placed in escrow and held by the Platform until the session is completed or otherwise resolved.
Escrow and Release: Upon successful completion of a session, escrowed funds (minus applicable platform fees) are released to the Pro or Buddy. If a dispute arises, funds remain in escrow until the dispute is resolved.
Cancellation: Users may cancel a booked session subject to the following policy: (a) cancellations made more than 2 hours before the scheduled session start time will receive a full refund of the session payment; (b) cancellations made within 2 hours of the session may be subject to a cancellation fee; (c) repeated cancellations may result in account restrictions.
No-Shows: If a Pro or Buddy fails to join a session within 10 minutes of the scheduled start time, the Player will receive a full refund of the session payment, and the Pro or Buddy may be subject to penalties including reduced visibility, temporary suspension, or account termination. If a Player fails to join, the session may be marked as completed and the Pro or Buddy may receive partial or full payment.
Disputes: In the event of a dispute regarding a session, either party may submit a dispute through the Platform within 48 hours of the session. We will review disputes and make a determination at our sole discretion. Our dispute resolution decisions are final and binding.
No Guaranteed Outcomes: BuffMe.gg does not guarantee any specific gaming outcomes. Booking a session does not guarantee wins, rank increases, skill improvements, or any particular result.
7. User Conduct
You agree to use the Platform only for lawful purposes and in accordance with these Terms. You agree NOT to:
(a) Harass, abuse, threaten, intimidate, or bully any other user, including through in-session voice chat, messaging, or any other Platform feature;
(b) Use the Platform to cheat, exploit bugs, use unauthorized third-party software, or engage in any form of competitive gaming fraud;
(c) Engage in financial fraud, including but not limited to initiating chargebacks on legitimate session payments, manipulating session outcomes for financial gain, fabricating referrals, or engaging in money laundering;
(d) Impersonate any person or entity, or misrepresent your affiliation with any person or entity;
(e) Sell, transfer, or attempt to sell or transfer your account outside the Platform;
(f) Use the Platform to distribute spam, malware, or any harmful content;
(g) Attempt to circumvent Platform fees by arranging off-platform transactions with users you met through the Platform;
(h) Post or transmit any content that is obscene, defamatory, discriminatory, or otherwise objectionable;
(i) Attempt to reverse-engineer, decompile, or disassemble any aspect of the Platform;
(j) Use automated scripts, bots, or other tools to interact with the Platform without our express written permission;
(k) Collect or harvest personal information of other users without their consent;
(l) Violate any applicable local, state, national, or international law or regulation.
Violation of these conduct rules may result in warnings, temporary suspension, permanent account termination, forfeiture of any USD balance, or legal action, at our sole discretion.
8. User-Generated Content
The Platform allows users to upload, post, and share content including but not limited to profile information, photos, videos, text posts, reviews, and messages ("User Content").
Ownership: You retain ownership of your User Content. However, by submitting User Content to the Platform, you grant Catchybara LLC a worldwide, non-exclusive, royalty-free, sublicensable, and transferable license to use, reproduce, distribute, prepare derivative works of, display, and perform your User Content in connection with operating and promoting the Platform.
Responsibility: You are solely responsible for your User Content and the consequences of posting it. You represent and warrant that: (a) you own or have the necessary rights to post your User Content; (b) your User Content does not infringe any third-party intellectual property rights; and (c) your User Content complies with these Terms and all applicable laws.
Moderation: We reserve the right, but have no obligation, to monitor, edit, or remove any User Content at our sole discretion for any reason, including content that we determine violates these Terms or is otherwise objectionable.
No Endorsement: User Content does not reflect the views or opinions of Catchybara LLC. We do not endorse any User Content or any opinion, recommendation, or advice expressed therein.
9. Intellectual Property
Platform IP: The Platform, including its design, layout, graphics, logos, icons, images, text, software, and all other content and materials (excluding User Content), is the property of Catchybara LLC or its licensors and is protected by copyright, trademark, patent, trade secret, and other intellectual property laws. The BuffMe name, logo, and all related names, logos, product and service names, designs, and slogans are trademarks of Catchybara LLC.
Limited License: Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to access and use the Platform for your personal, non-commercial use. This license does not include the right to: (a) modify, copy, or create derivative works of the Platform or its content; (b) use any data mining, robots, or similar data gathering tools; (c) download any content unless expressly permitted; or (d) use the Platform or its content for any commercial purpose without our prior written consent.
Feedback: If you provide us with any feedback, suggestions, or ideas regarding the Platform ("Feedback"), you grant us an unrestricted, perpetual, irrevocable, royalty-free license to use such Feedback for any purpose without compensation or attribution to you.
10. Payment Terms
Payment Processing: All session payments on the Platform are processed in USD via Stripe. We do not store your full payment card information on our servers.
Session Payments and Escrow: When you book a session, you pay the listed price in USD via Stripe. Your payment is held in escrow until the session is completed and the 48-hour dispute window passes, then released to the Pro or Buddy's in-platform USD balance (minus platform commission). If a dispute is filed during the 48-hour window, funds remain in escrow until the dispute is resolved.
Commission: The Platform charges a commission on completed session earnings. The current rate is 10% for Pro Coaches and 20% for Win Buddies. Commission is deducted automatically when session earnings are credited. Tips from players are not subject to session commission.
Referral Commissions: Users may earn a 1% referral commission on every session booked by users they refer to the Platform. Referral commissions are held in a pending state for fifteen (15) days following the originating session before being released to the referrer's USD balance. This holding period allows for the resolution of refunds, disputes, and chargebacks. If the originating session is refunded or charged back at any time, the corresponding referral commission will be reversed and, if already credited, deducted from the referrer's balance.
Cash-Out: Earnings (session payouts, tips, and referral commissions) can be cashed out to your linked bank account via Stripe Connect. Standard payouts are free and processed within 2-3 business days. Instant payouts are available with a 5% processing fee. Minimum cash-out is $25 USD. Users must have completed at least one (1) session (as either Player or Provider) before their first payout.
Taxes: You are responsible for all applicable taxes associated with your use of the Platform, including but not limited to income tax on earnings as a Pro or Buddy. Stripe may issue 1099 forms for US-based earners meeting IRS thresholds.
Chargebacks: If you initiate a chargeback or payment reversal on a legitimate session payment, we reserve the right to immediately suspend your account, deduct the disputed amount from your balance, and pursue collection of any amounts owed. Fraudulent chargebacks may result in permanent account termination and legal action.
Chargeback Protection for Pros and Buddies: If a player initiates a chargeback on a completed session payment, BuffMe absorbs the loss. Pro and Buddy earnings that have been released after the 48-hour dispute window will not be clawed back or reversed due to buyer chargebacks. This protection does not apply to (a) referral commissions, which remain subject to chargeback reversal during their 15-day hold period and beyond, or (b) earnings obtained through fraud, Terms violations, or collusion with the buyer.
Daily Instant Payout Limits: Instant payouts are subject to daily limits that scale with your completed session count: New accounts (0-10 sessions) have a $200/day limit; Established (11-50) $500/day; Veteran (51-100) $1,000/day; Elite (100+) $2,000/day. Standard payouts are not subject to these tier limits.
Suspended Accounts: If your account is suspended, all pending payouts are frozen until the issue is resolved. We reserve the right to withhold payouts pending verification or dispute resolution.
11. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL CATCHYBARA LLC, ITS DIRECTORS, OFFICERS, EMPLOYEES, AGENTS, PARTNERS, SUPPLIERS, OR AFFILIATES BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING WITHOUT LIMITATION LOSS OF PROFITS, DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, RESULTING FROM:
(a) YOUR ACCESS TO OR USE OF OR INABILITY TO ACCESS OR USE THE PLATFORM;
(b) ANY CONDUCT OR CONTENT OF ANY THIRD PARTY ON THE PLATFORM, INCLUDING WITHOUT LIMITATION ANY DEFAMATORY, OFFENSIVE, OR ILLEGAL CONDUCT OF OTHER USERS OR THIRD PARTIES;
(c) ANY CONTENT OBTAINED FROM THE PLATFORM;
(d) UNAUTHORIZED ACCESS, USE, OR ALTERATION OF YOUR TRANSMISSIONS OR CONTENT;
(e) GAMING OUTCOMES, RANK CHANGES, OR SKILL DEVELOPMENT RESULTS FROM SESSIONS;
(f) ANY DISPUTES BETWEEN USERS.
IN NO EVENT SHALL OUR TOTAL LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR YOUR USE OF THE PLATFORM EXCEED THE AMOUNT YOU HAVE PAID TO US IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE LIABILITY, OR ONE HUNDRED DOLLARS ($100), WHICHEVER IS GREATER.
THE PLATFORM IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.
12. Indemnification
You agree to defend, indemnify, and hold harmless Catchybara LLC, its directors, officers, employees, agents, partners, suppliers, and affiliates from and against any and all claims, damages, obligations, losses, liabilities, costs, and expenses (including but not limited to attorney's fees) arising from: (a) your use of the Platform; (b) your violation of these Terms; (c) your violation of any third-party right, including without limitation any intellectual property, privacy, or proprietary right; (d) your User Content; (e) any claim that your User Content caused damage to a third party; or (f) any dispute between you and another user of the Platform.
This indemnification obligation will survive the termination of your account and these Terms.
13. Termination of Accounts
By You: You may terminate your account at any time by using the account deletion feature in the Platform settings or by contacting us at support@buffme.gg. Upon termination, your right to use the Platform will immediately cease. Any remaining USD balance in your account at the time of voluntary termination may be forfeited if not cashed out before deletion; you are responsible for requesting a payout via Stripe Connect before initiating account deletion.
By Us: We may suspend or terminate your account at any time, with or without cause, and with or without notice, including but not limited to cases where we reasonably believe that: (a) you have violated these Terms; (b) you have engaged in fraudulent or illegal activity; (c) your continued use poses a risk to other users or the Platform; or (d) maintaining your account would expose us to legal liability.
Effects of Termination: Upon termination, all licenses granted to you under these Terms will immediately cease. You remain liable for any obligations incurred prior to termination. Provisions of these Terms that by their nature should survive termination shall survive, including but not limited to ownership provisions, warranty disclaimers, indemnification, and limitations of liability.
Appeal: If your account is terminated by us, you may submit an appeal to support@buffme.gg within 30 days of termination. We will review appeals at our sole discretion and our decision is final.
14. Dispute Resolution and Arbitration
PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS, INCLUDING YOUR RIGHT TO FILE A LAWSUIT IN COURT.
Informal Resolution: Before initiating any formal dispute resolution proceeding, you agree to first contact us at support@buffme.gg and attempt to resolve the dispute informally for at least 30 days.
Binding Arbitration: If the dispute cannot be resolved informally, you and Catchybara LLC agree that any dispute, claim, or controversy arising out of or relating to these Terms or the Platform (collectively, "Disputes") will be resolved through binding individual arbitration administered by the American Arbitration Association ("AAA") under its Consumer Arbitration Rules, rather than in court. The arbitration will be conducted in the English language. The arbitrator's decision will be final and binding and may be entered as a judgment in any court of competent jurisdiction.
Class Action Waiver: YOU AND CATCHYBARA LLC AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, CONSOLIDATED, OR REPRESENTATIVE ACTION. The arbitrator may not consolidate more than one person's claims and may not otherwise preside over any form of a representative or class proceeding.
Exceptions: Notwithstanding the foregoing, either party may bring an individual action in small claims court for disputes within the jurisdiction of such court. Either party may also seek injunctive or other equitable relief in any court of competent jurisdiction to prevent the actual or threatened infringement of intellectual property rights.
Opt-Out: You may opt out of this arbitration agreement by sending written notice to support@buffme.gg within 30 days of first accepting these Terms. Your notice must include your name, address, and a clear statement that you wish to opt out of the arbitration agreement.
15. Governing Law
These Terms and your use of the Platform shall be governed by and construed in accordance with the laws of the State of Delaware, United States, without regard to its conflict of law provisions. To the extent that any lawsuit or court proceeding is permitted hereunder, you and Catchybara LLC agree to submit to the personal and exclusive jurisdiction of the state and federal courts located in the State of Delaware.
If any provision of these Terms is held to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect. Our failure to enforce any right or provision of these Terms shall not be considered a waiver of such right or provision.
16. Messaging and Communications
The Platform provides real-time messaging and voice chat features for communication between users. You acknowledge and agree that:
(a) All messages sent through the Platform are subject to our content moderation policies;
(b) We may monitor, review, or retain messages for safety, compliance, and dispute resolution purposes;
(c) You will not use messaging features to share personal contact information for the purpose of circumventing Platform fees;
(d) Voice chat sessions during gaming sessions may be monitored for quality assurance and safety;
(e) You consent to receive Platform notifications, including session reminders, promotional offers, and account updates via push notifications, email, or in-app messaging. You may opt out of non-essential communications through your account settings.
17. Referral Program
The Platform may offer a referral program that rewards users for inviting new users. Referral rewards are subject to the following conditions:
(a) Referral rewards are issued at our discretion and the program may be modified or discontinued at any time;
(b) Self-referrals, fake accounts, or any form of referral fraud will result in forfeiture of rewards and potential account termination;
(c) Referral commissions are credited in USD to your in-platform balance. Cash-out is subject to the Platform's payout terms, including the minimum cash-out amount and activity requirements applicable to all earners;
(d) Commissions are held in a pending state for fifteen (15) days following the originating session before becoming available for cash-out. This holding period allows for the resolution of refunds, disputes, and chargebacks. If the originating session is refunded or charged back at any time, the corresponding referral commission will be reversed and, if already credited, deducted from your balance;
(e) We reserve the right to withhold or revoke referral rewards if we determine the referral was obtained through fraudulent or deceptive means.
18. Third-Party Services
The Platform integrates with and may contain links to third-party services, including but not limited to Stripe (payment processing), Agora (voice chat), and various gaming platforms. Your use of these third-party services is subject to their respective terms of service and privacy policies.
Catchybara LLC is not responsible for the content, privacy policies, or practices of any third-party services. You acknowledge and agree that we shall not be liable for any damage or loss caused by or in connection with your use of any third-party services.
Game accounts linked to the Platform remain subject to the terms of service of their respective game publishers. We are not affiliated with, endorsed by, or sponsored by any game publisher unless expressly stated.
19. Changes to Terms
We reserve the right to modify these Terms at any time at our sole discretion. When we make material changes, we will: (a) update the "Last Updated" date at the top of these Terms; (b) notify registered users via email or in-app notification; and (c) in the case of significant changes, may require you to re-accept the updated Terms before continuing to use the Platform.
Your continued use of the Platform after any such changes constitutes your acceptance of the new Terms. If you do not agree to the modified Terms, your sole remedy is to discontinue use of the Platform and delete your account.
20. Miscellaneous
Entire Agreement: These Terms, together with the Privacy Policy and any other agreements expressly incorporated by reference, constitute the entire agreement between you and Catchybara LLC regarding your use of the Platform.
Assignment: You may not assign or transfer these Terms or your rights hereunder without our prior written consent. We may assign these Terms without restriction.
Waiver: No waiver of any term or condition shall be deemed a further or continuing waiver of such term or condition or any other term or condition.
Severability: If any provision of these Terms is found to be unenforceable, that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions will remain in full force and effect.
Force Majeure: We shall not be liable for any failure or delay in performance resulting from causes beyond our reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, pandemics, internet outages, or government actions.
Headings: The section headings in these Terms are for convenience only and have no legal or contractual effect.